FAQ

Only Choice Privileges members located in the US and Canada can redeem/bid on experiences.

You may browse as much as you’d like without enrolling.

It only takes a few minutes. Join for free here!

Choice Privileges experiences cannot be exchanged, modified, cancelled or refunded.

Any experience with a Redeem (Buy Now) button instead of Bid means the experience is being offered at a fixed amount of Points, and in limited quantity. This is a “first come, first served” redemption activity. When the quantity available at the set point level has been redeemed, the reward will indicate it is Sold Out.

Duration will vary based on the type of the Choice Privileges experience. Each experience will have an end date and time posted.

Review the experience description on the listing page for any item that interests you. Once you have reviewed the reward description and are ready to bid, click Bid. If you are not already logged in, you will be asked to log in with your Choice Privileges Number and password. Now you can submit the amount of Points you want to bid, and you’re in the running. An email confirming the bid you placed will be sent to the email address you have in your Choice Privileges Profile shortly thereafter.

A Dutch auction occurs automatically on the Choice Privileges Experiences Site when there are multiple, identical items offered for a highest-bidder-wins auction. Choice sets the minimum price (the Opening Bid) and the number of items available. Bidders can then bid at or above the minimum price for the quantity of items they wish to redeem their Choice Privileges Points for.

At the close of a Dutch Auction, the highest bidder wins, bids are sorted in order, with priority given to points bid and the time a bid was placed. The time of a bid is based on the Choice Privileges Experiences Site records. If there are two bids at the same point level, the first bid wins.

To increase your bid, you can do so by simply entering another bid on the auction. This bid will not change your current bidding amount if you are the winning bidder, but will ensure you are still winning up until the new amount.

There are four steps to placing a bid on an auction. You must complete all four steps in order for our system to record and display your bid in a listing's Bid History.

1. Click the Place Bid button on the listing page of the item you are viewing. You will be asked to Login, if you haven't done so already.
2. Enter your bid for the item, review your shipping address, confirm that you are 18 years or older, and click the Place Bid button.
3. Scroll down the Bid Confirmation page, review your bid information, and check it for accuracy. At this point, you will have the opportunity either to go back and modify or correct the desired quantity and Bid amount or you can submit your bid.
4. To place your confirmed bid click the Confirm my Bid button.

Once submitted, you will see information about your bid indicating the bid amount placed, and if your bid is currently the winning bid. To place additional bids, click the Place Another Bid button, which is located beneath the Bid History on the Summary page. You can then re-enter a new id amount according to the "Next Bid" amount as currently shown on the listing page.

When reviewing an item's Bid History after having placed a bid, you should reload, or refresh, your browser so that it displays the most current information.

Yes, your bid amount will be visible to others. But, your personal information will not be shown to other bidders.

We will send you an e-mail when your bid is no longer a winning bid. However, there can be unpredictable delays in e-mail transmission. We suggest that your regularly visit the Choice Privileges Auctions website to check your "Bidding Activity" in My Account.

If the Number of Bids in the listing info table lists more bids than are listed in the Bid History of the item, it is probably because one or more of the bidders have at one point during the auction increased and initial bid. Every bid made, whether it is an initial bid by a user, or an increase, is recorded in the Number of Bids.

The Bid History list only displays the current winning bid amount and losing bids manually entered by bidders. Bid History does not display losing bids placed by the system (Maximum Bid/Automatically Bidding) for a maximum bid amount.

Yes. If your maximum bid amount has been outbid, or you want to increase the dollar amount of your existing winning bid, you can place another bid at a higher amount. To increase your current bid amount, simply return to the listing and enter and submit a new, higher maximum bid amount (this amount is the most you're willing to pay for the item). If you are logged in to your account, the site will recognize your Nickname when you place an additional Bid. You won't be bidding against yourself when you want to increase your maximum bid amount even though if you're the current high bidder.

Go to My Account and select Manage Bidding Activity. From here you can view all live auctions (winning or losing) in which a bid has been placed, as well as closed auctions that you have won.

You can monitor all of your bidding activity from within the Manage My Bids>View My Bid Status section of your My Auction Account.

The Auto Bid Extend feature ensures that bidders will always have a chance to challenge bids placed in the final minutes of an auction. If a bid is placed during the last five minutes of an auction, the auction will automatically extend for an additional five minutes from the time of the last bid. The auction will close once all bidding activity has stopped for a period of five minutes.

You can locate an auction you have bid on from within the Manage My Bids>View My Bid Status section of My Auction Account section of the auction website, or by entering the listing's listing number, if known from the Search page.

If at auction closing your account does not have sufficient Points to cover the winning bid in its entirety, you will not receive the experience and the experience may be awarded to the next highest bidder.

We will notify you by email immediately following auction closing if you have won and will follow up by contacting you shortly after to confirm necessary details to fulfill your experience. So please make sure the contact information in your Choice Privileges profile is correct. In addition, you can check to see if you have won by visiting the Choice Privileges Experiences site and checking the status of your bid in the Bid Status section.

If the Experience you redeemed does not go on as planned, we will fully refund your Choice Privileges Points. If the event is rescheduled for a later date, our Team will contact you with this information and provide you with the opportunity to redeem the Experience again for the same number of Points.

Yes, your Points will be refunded and a member of our Team will contact you.

If there are any site support questions related to the Choice Privileges Experiences site please visit: https://www.choicehotels.com/support